This Privacy Policy describes how KidsKinetic (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.kidskinetic.com/ (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details: including your name, address, phone number, and email.
- Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: including your username, password, and security questions.
- Shopping information: including the items you view, put in your cart, or add to your wishlist.
- Customer support information: including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns/exchanges, and enable you to post reviews.
- Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send promotional communications by email, text message or postal mail, and to show you advertisements for products or services tailored to your interests.
- Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you register an account, you are responsible for keeping your credentials safe. We recommend not sharing your password with anyone.
- Communicating with You: We use your personal information to provide customer support and improve our Services, in our legitimate interests to maintain a positive business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and Services (including remembering your preferences), run analytics, and better understand user interaction. We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may negatively impact your user experience and cause parts of the Services to work incorrectly.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:
- Vendors or third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, and fulfillment).
- Business and marketing partners, to provide services and advertising to you in accordance with their own privacy notices.
- When you direct, request, or consent to our disclosure of certain information to third parties (such as shipping carriers or social media integrations).
- With our corporate affiliates or group companies in our legitimate interests to run a successful business.
- In connection with business transactions (e.g., merger, sale, bankruptcy) or to comply with applicable legal obligations and defend our legal rights.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers Basic contact details, order and account information |
Vendors, service providers, payment processors, fulfillment partners |
| Commercial Information Order history, shopping items, customer support interactions |
Customer support partners, analytics providers, business partners |
| Internet / Network Activity Device data, IP address, browsing behavior (Usage Data) |
Analytics providers, advertising and marketing networks |
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone. We cannot ensure that parties who have access to such information will respect your privacy or keep it secure.
Third Party Websites and Links
Our Site may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such third-party sites.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. We recommend using secure channels when transmitting sensitive data.
How long we retain your personal information depends on factors such as maintaining your account, providing Services, complying with legal obligations, resolving disputes, and enforcing our contracts.
Your Rights and Choices
Depending on where you live and applicable laws (such as GDPR), you may have some or all of the following rights regarding your personal information:
- Right to Access / Know: Request access to personal information that we hold about you.
- Right to Delete: Request deletion of personal information we maintain about you.
- Right to Correct: Request correction of inaccurate personal information.
- Right of Portability: Receive a copy of your personal information and request its transfer to a third party.
- Right to Opt Out of Sale, Sharing, or Targeted Advertising: Direct us not to sell or share your data for targeted advertising purposes.
- Restriction of Processing: Ask us to restrict or pause processing of your personal information.
- Withdrawal of Consent: Withdraw consent where processing is based on consent.
- Managing Communication Preferences: Opt out of marketing emails anytime using the unsubscribe link in our emails.
Exercising Your Rights: You may exercise any of these rights by contacting us using the details below. We will verify your identity before processing substantive requests and respond within statutory time limits.
Contact & Enquiries
If you have questions about this Privacy Policy, our data practices, or wish to exercise your rights, please reach out to us:
- Website: https://www.kidskinetic.com/
- Email: referrals@kidskinetic.com
- Enquiries: Contact Our Team